Refund Policy
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges on food items. All food products are final sale and non-refundable.
If your item arrives damaged or incorrect, we're happy to help. Please contact us within 15 days of delivery to request a replacement or refund.
Replacement or Refund Request in 3 Easy Steps
Step 1:
Email ecom@galilfoods.com within 15 days of delivery.
Step 2:
Include the following in your message:
- Your order number.
- A contact phone number.
- A photo of your packing slip.
- Clear photos of the shipping label, box, and damaged item(s).
Step 3:
Wait for our team to review and respond within 5-7 business days.
If approved, we'll issue your refund or send a replacement right away.
Missing or Misdelivered Orders
If your order is missing or was delivered incorrectly, a claim must be filed with the carrier (UPS or USPS) before we can issue a refund or replacement.
We’ll take action as soon as the claim has been submitted and reviewed.
Missing or Misdelivered Orders
Contact Us
if your order is missing or was delivered incorrectly, a claim must be filed with the carrier (UPS or USPS) before we can issue a refund or replacement.
We’ll take action as soon as the claim has been submitted and reviewed.
