Shipping Policy

Cold Shipping Policy (for Chocolate & Meltable Items)

To protect meltable and perishable items, we ship with insulated packaging, gel ice packs, and dry ice when needed. This policy applies year-round, with variations based on location and season.

Processing & Shipping Schedule

Orders are processed within 2–3 business days
Orders placed after 2:00 PM ET will ship the next eligible shipping day
Cold ship orders only go out Monday–Wednesday to avoid weekend transit delays

Where & When We Cold Ship

Region	When Cold Shipping Applies
Midwest & East Coast	Year-round
West Coast & Southern U.S.	April – October

Cold Ship Costs

Order Total	Shipping
Under $60	$15
$60 or more	Free Shipping

Handling & Safety Notes

Packages are marked “Perishable,” “Keep Cool,” and “Do Not Leave in Sun”
Please ensure someone is available to receive delivery
We are not responsible for heat-damaged items left unattended
If dry ice is present, do not touch with bare hands
Let dry ice dissipate in a well-ventilated area, and dispose of it safely

U.S. Shipping

Shipping available within the continental U.S.
A tracking number will be emailed once your order ships
Please double-check your shipping address at checkout
If a package is returned due to address issues:
- Customer is liable for the reship fees
- Or refund your order (minus shipping/handling costs)

Delivery dates are estimates, not guarantees.
Once shipped, title and risk of loss transfer to you.
We cannot contact UPS/USPS to reroute or adjust deliveries.