Shipping Policy

Cold Shipping Policy (for Chocolate & Meltable Items)

To protect meltable and perishable items, we ship with insulated packaging, gel ice packs, and dry ice when needed. This policy applies year-round, with variations based on location and season.

Processing & Shipping Schedule

  • Orders are processed within 2–3 business days

  • Orders placed after 2:00 PM ET will ship the next eligible shipping day

  • Cold ship orders only go out Monday–Wednesday to avoid weekend transit delays

Where & When We Cold Ship

Region When Cold Shipping Applies
Midwest & East Coast Year-round
West Coast & Southern U.S. April – October

Cold Ship Costs

Order Total Shipping Cold Pack Fee
Under $50 Paid by customer + $4
$50 or more Free shipping + $4

Handling & Safety Notes

  • Packages are marked “Perishable,” “Keep Cool,” and “Do Not Leave in Sun”

  • Please ensure someone is available to receive delivery

  • We are not responsible for heat-damaged items left unattended

  • If dry ice is present, do not touch with bare hands

  • Let dry ice dissipate in a well-ventilated area, and dispose of it safely

U.S. Shipping

  • Shipping available within the continental U.S.

  • A tracking number will be emailed once your order ships

  • Please double-check your shipping address at checkout

  • If a package is returned due to address issues:

    • Customer is liable for the reship fees

    • Or refund your order (minus shipping/handling costs)

Delivery dates are estimates, not guarantees.
Once shipped, title and risk of loss transfer to you.
We cannot contact UPS/USPS to reroute or adjust deliveries.

Canada Shipping

  • We currently ship to Canada

  • Customers are responsible for any import duties or taxes

  • Orders returned due to unpaid duties will not be refunded

Need Help?

For shipping questions or order concerns, email us at ecom@galilfoods.com — we're here to help!