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Refund policy

Returns & Refunds Policy

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges on food items. All food products are final sale and non-refundable.

If your item arrives damaged or incorrect, we're happy to help. Please contact us within 15 days of delivery to request a replacement or refund.

Replacement or Refund Request in 3 Easy Steps

Step 1:
Email ecom@galilfoods.com within 15 days of delivery.

Step 2:
Include the following in your message:

  • Your order number

  • A contact phone number

  • A photo of your packing slip

  • Clear photos of the shipping label, box, and damaged item(s)

Step 3:
Wait for our team to review and respond within 5–7 business days.
If approved, we’ll issue your refund or send a replacement right away.

Missing or Misdelivered Orders

If your order is missing or was delivered incorrectly, a claim must be filed with the carrier (UPS or USPS) before we can issue a refund or replacement.

We’ll take action as soon as the claim has been submitted and reviewed.